Roger David | Gold Star Chili
"Merchant processing contracts can be complex to analyze. Connie helped us understand the landscape of processing and aided us in negotiating a new contract. She is patient, tenacious and detailed in her approach. We were thrilled with the results and enjoyed her positive attitude. Truly a pleasure."
Sharon Adams | Bailey Hydraulics
Working with Connie over the past several months has not only been a pleasure, but also an outstanding learning experience. She helped our company renegotiate credit card rates and we expect to save in excess of $40K over the next year. In addition to negotiating the rates, we decided to move to a new gateway provider and Connie's assistance was spectacular. The credit card industry can be confusing and finding the right person to talk to can be even more difficult. Connie handled everything for us down to details I didn't even expect from her. Her attention to detail, her ability to manage a project, her tough negotiating skills, her incredible follow up, and her vast knowledge base of the credit card industry make Connie my number 1 recommendation for this type of service to everyone that I know. I have already recommended her to several other companies and will continue to do so in the future. Connie is absolutely amazing and there are not enough words to express how much I have enjoyed working with her and how much easier she made my project load.
Mario Dittmer | Heartland Payment Systems
National Accounts Director
She knows fine details about the byzantine Payments industry that few people can know. I highly recommend Connie Russell to any organization seeking to create an RFP or analyze their current Payment Processing situation.
Raymond L. Yager | Fifth Third Bank - Structured Finance Group
I have known Connie for close to 16 years now. We worked together on many opportunities over the years including several that were major “home-runs” for the bank. Specific to transactions in Structured Finance, Connie was adept at managing the expectations of all stakeholders including the Private Equity Group/Sponsor, the Bank, the operating company and the vendor. This is no small task as managing through a PEG/Sponsor transaction is complex and has many unique challenges. Throughout our relationship, Connie always conducted herself as a consummate professional. The adjectives that I would use to describe her include; genuine, sincere, highly-ethical, motivated, attentive and detail oriented. She was a great partner to Fifth Third Bank – Structured Finance.
Eric Rosenzweig | Garden Fresh Restaurant Corp.
Chief Information Officer
We hired Connie to help us through our payment processing RFP and were very pleased. Her industry knowledge, contacts, and her ownership of the process were incredible. I'm confident that we would not have achieved the great results we did had we done it ourselves or used someone less qualified. As my CFO said to me, "Why would anyone going through this type of RFP not use Connie?" I couldn't agree more.
Robert Grabowski | Dortch Enterprises, LLC
Chief Financial Officer
At a time when we were revisiting our payments relationships, we met Connie through our partners at GE Capital. She quickly stepped into the project, evaluating and contrasting multiple bids with a very critical eye and provided us with an overview that was easy to evaluate. With her direction, we were able to achieve a significant cost savings and put a payments partnership in place that we were comfortable with.”
Ben Gray | Palm Beach Tan
VP of IT
When Palm Beach Tan was at a crossroads in regard to the way we stored and managed payments data, Connie brought us together with other vendors for a turnkey solution that incorporated encryption and tokenization into our operations when those concepts were still in their infancy. The resulting solution has now become fairly standard within our industry. She truly partnered with us through the process and long afterward to be sure that the solution we envisioned was what we achieved.
Michael Waldron | SunDance Marketing Solutions
I was very fortunate to work with Connie during part of my career with Vantiv. She brings together a unique combination of passion with really understanding how to create trust-based partnerships with clients. Connie qualified for President's Circle in 3 different years, an honor that is not easy to achieve with the very aggressive increase in revenue goals from one year to the next.